SSP Indicators Implementation Guide: Service Quality Indicators

The domain “Service Quality” refers to the effectiveness of services at improving the wellbeing and meeting the self-identified expectations of participants, staff, and volunteers. It includes the indicators “program activities” and “program needs and barriers to service provision.”  

	Indicator	Definition	Format	Recommended Data Source
07	Program activities	A record of the general operations of an SSP over a given time	Reported as a narrative	Program model, staff
08	Program needs and barriers to service provision	A record of an SSP’s obstacles, gaps in services, and unmet needs over a given time	Reported as a narrative	Staff